Macattire are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
Our Contact details:
Portsmouth Technopole, Kingston Crescent, Portsmouth, Hampshire. PO2 8FA United Kingdom
Phone: 020 8816 7994
Making A Purchase
When placing an order online with us, you are entering into a legally binding contract valid under UK law.
We have tried to make it easy for anyone to purchase our products on-line. Browse through our products, click on the "Add to Cart" button to add any items you wish to purchase into your shopping cart. When you have selected all the items you require, click on the "Checkout" button. You will then be asked to complete your delivery details, shipping method and payment details, all required to complete your order.
We accept Visa, MasterCard, Switch and Maestro cards. All cards are charged on receipt of order.
Shipping And Handling
We use Royal Mail and Parcelforce for our deliveries. All carriage charges are based on the total weight of your order (kg), and include packaging and handling.
UK Orders:- All items within our catalogue are available for UK mainland shipping. You will be able to select how you would like your goods shipped during the ordering process. Please note that the delivery times shown are approximate and not guaranteed.
We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.
If there is to be a delay in the delivery of any items on your order, we will advise you by email. You will, of course, have the option to cancel your order if you wish.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We are registered in England for VAT, registration number 834 0156 54. For orders made from the United Kingdom and the European Union, 17.5% VAT is added to all orders. Orders made from other countries are shipped free of VAT, in accordance with current legislation.
Credit Card Security
We want you to shop online with confidence.
When you place an order using the Macattire web site, your credit or debit card details are processed by WorldPay, an accredited payment service provider. Worldpay protect your credit card details from interception because they scramble (or encrypt) the details before they are sent from your computer to theirs. Depending on your browser, you will see a different confirmation that your connection is secure, but for the most common browsers, you will see a closed padlock at the foot of your screen.
We also use fraud prevention service to validate orders and we may contact you for additional security purposes should we deem this necessary.
We want you to be happy both buying from us and with the items you buy from us. If you are not happy for any reason with your purchase, we will accept any stock items back within 30 days of purchase, and refund the cost of the goods. It is the customer's responsibility to return the goods to us, and we are unable to refund any carriage costs.
Any complaints should be directed to email@example.com. We will deal with any complaints in a fair manner, confidentially and effectively. We will acknowledge your complaint within 5 working days, and every effort will be made to resolve the complaint within 14 working days. Please help us to help you by providing as much information as possible. All complaints are logged and checked by ourselves to monitor our own performance.
This does not affect your statutory rights as a consumer.
If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on 020 8816 7994 (International +44 020 8816 7994) or write to us at Portsmouth Technopole, Kingston Crescent, Portsmouth, Hampshire. PO2 8FA United Kingdom
Macattire do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
We are happy to accept any items for return within 30 days provided that they are returned in resaleable condition. Please note that we are unable to refund carriage charges and return carriage charges are the customer's responsibility.
Please contact us before returning any item so that we can give you a reference number.
Special Orders will incur a handling charge of 20% if accepted back for credit.
We fully comply with merchant obligations of "The Consumer Protection (Distance Selling) Regulations 2000". These regulations entitle you to a 7 day "cooling off" period. If you order anything and find it not to be as you expected, you are entitled to return the item to us for a refund (all refunds exclude carriage charges either way).
The majority of orders are conducted on a payment before delivery basis.
Copyright © 2006 Macattire. All rights reserved.